- Shipment & Tracking
Shipment & Tracking
At Whattsupps.com.au, we strive to provide our customers with service excellence. We make sure all the orders are both dispatched as well as delivered to you in the fastest turnaround time, provided that you supply us with the correct address for the place of delivery with an Australian postcode. No matter where you live in Australia, we’ll have your order delivered. In the past, we have even delivered to far off places in the country, including the Cocos Islands and Norfolk Island.
Our Delivery Service
How Does Whattsupps.com.au Get the Order Delivered to Your Desired Destination So Fast?
Once you place your order with Whattsupps.com.au and receive a confirmation, we quickly dispatch your package from our warehouse located in Sydney.
At Whattsupps.com.au, we start shipping orders from our warehouse (Sydney) at 10 am in the morning every day while the last order is generally dispatched by 3 pm in the afternoon to avoid holding delays. Secondly, we ship orders via Australia Post Express service which is exactly why over 75 percent of our clients receive their packages by the next business day. At Whattsupps.com.au, we try to deliver your order fast, without any complication and in the best way possible. Our speedy and reliable shipment services have earned us the trust and respect of our customers for their supplement needs.
Shipping and Handling Cost
At Whattsupps.com.au, we provide our customers with transparent shipping and handling cost so that you are fully aware of the cost you will incur in the process and there are no unpleasant surprises once you’ve placed your order. We like to keep things simple and the customers well-informed. And we believe this is our core strength and what distinguishes us from the competition.
For all our shipments there are no delivery charges, it’s absolutely FREE!
Order and Delivery
Once you place your order with Whattsupps.com.au, here’s how we operate from then onwards,
- We shall send you a confirmation email, confirming that your order has been received by Whattsupps.com.au and is ready to be dispatched.
- Once your order is ready and dispatched from the Whattsupps.com.au warehouse, you shall get a second email confirming that your order has been shipped and is on its way.
- We ensure that the products you order are packaged the right way in a discreet-manner to ensure they are delivered in proper condition without any damages.
- Please note; products that are ordered before 2:15 pm Australian time are delivered via the fastest method.
- Products by Whattsupps.com.au are sent by Australia post. As we send all our parcels Express post we are able to deliver approximately 75 percent of our customers their orders by next business day.However, some deliveries have a maximum time limit of 4 business days. Additional time may be required to reach remote regional areas within Australia.
- For speedy order delivery, we advise our customers to provide us with an accurate and physical street address instead of a P.O. Box address.
- At Whattsupps.com.au, we provide our customers with order shipment tracking service. You can easily track your order shipment status to see how far it is and when can you expect to receive it. To view shipment status, simply log on to Whattsupps “Locker Room” (members area) and then check your order delivery status online. This section includes all the shipping information including but not limited to consignment notes, so that it is easy and simple for customers to check their order status. Please note, this service is free of cost, so don’t be hesitant to use it anytime you want.
- At Whattsupps.com.au, your security is our top priority. To avoid fraud and mishaps, once the delivery is made on any order $300 or over the recipient is requested to sign on the delivery receipt. Therefore, it is important that you provide us with a physical address so that there is someone available to sign for the goods being delivered. In case, if there is no one available at your address to receive the order, then a card shall be left at that premises advising you to collect the package from the nearest Courier/Australian Post-Depot.
- All purchased products which get dispatched out with Australia Post are not insured in any value. Therefore is the customers responsibility to request insurance to be applied on the value of the satchel before being shipped out from Whattsupps.com.au
- If you want us to leave your delivery at your desired destination without signature, then please mention it in your order comments. We shall do as requested. However, in case your delivery goes missing or gets stolen, we shall not be responsible for it under any circumstance. Please note, that this option is only offered for small-order values.